Part 1 – Getting started
INCIDENT REPORTING – When you should report an incident – PDF
Managing your POS user accesses
Refund Point Operators can setup and maintain POS users. To do this, select the POS users tab. The page will then show all the current users for the selected site. If you have several sites and want to manage POS access for a different location, choose from the...
Submitting a late claim and its consequences
Weekly claims must be submitted by close of business on Tuesdays. We only process payments once per week. This means if you submit your claim even just one day late, the claim will be processed the following week and payment will be delayed. You will not receive any...
Static Compactor Operating Instructions
Compactor Signage – PET Clear
Hiflow User Manual – PDF
How to Create a Manifest from POS – PDF
Processors, recyclers, and MRFs
Processors Processors are responsible for verifying the weight and material received from Refund Points and processing the material into a form where it can be sold to recyclers. The scheme has engaged processors in almost every region of Western Australia: Perth...
Logistics providers
Logistics providers play a vital role in the scheme’s supply chain. They supply trucks to collect material from aggregation points, ensuring that Refund Point Operators can continue to receive containers from the public. Depending on the region your Refund Point...