Submitting your weekly claim

Refund Point Operators (RPOs) must submit weekly claims to be paid on time.

• Open claims will be available for submission on the Monday after the week declared.
  For example, you will be able to submit your claim for week 34 on the first Monday of week 35.
• Weekly claims must be submitted before 5pm on Tuesdays each week to be paid on time.
• RPOs must verify all POS devices are online and synced before submitting a claim to ensure all POS transactions are captured for payment.
• For each one of your Refund Points, you must submit quantities paid in cash, vouchers, and scheme (through PayPal and EFT):
  • Cash refunds are paid in accordance with the scheme agreement which will include a handling fee.
  • A Refund Point will not receive a reimbursement for the refund amount paid to member (Scheme ID) customers but will receive a handling fee in accordance with the scheme agreement.

To submit your weekly claim, go to your B2B portal.

A guide on this process, submit claim step-by-step, is available for download.