Weekly claims must be submitted by close of business on Tuesdays.
We only process payments once per week. This means if you submit your claim even just one day late, the claim will be processed the following week and payment will be delayed.
You will not receive any payment the following Wednesday after your missed or late claim submission.
Therefore, it is very important to make sure you submit your claims on time to avoid cash flow issues.
Example:
For all the transactions processed during week 1, you should submit your claim on Tuesday of week 2 and will be paid for those on Wednesday of week 3.
If you are late in submitting your claim for week 1, your claim will only be processed on week 3 and paid on week 4 (along with the payment due for week 2 if you have submitted the relevant claim(s) on time).
You will not receive any payments on week 3.
How to submit a late claim
Overdue claims should show up in your B2B portal under the Overdue tab. You can open and submit these claims as normal. As always, make sure all your devices are synchronized before doing this.
If you cannot find the claim, try to adjust the date period to match the week you are looking for.
See below:
Overdue payment claim procedure
As per our contract, Refund Point Operators must submit to WARRRL a claim for payment for the relevant operating week through the IT Platform by no later than 5.00pm (AWST) on the second Business Day of the next Operating Week, which complies with the requirements set out in section 2.2 of the Payments Schedule (Payment Claim). (Clause 9.4(a) of the Refund Point Agreement)
The following procedure informs Operators the process which WARRRL has implemented when Operators are overdue with their payment claims: Overdue payment claims for RPO