Updating the phone number associated with your B2B account (claim portal) To ensure the safety of your account, we implemented a few months ago a 2-factor authentication system to access the B2B portal (claim portal). If you need to update the mobile number...
When does a reconciliation need to be performed? If a Refund Point Operator’s (RPO) Point of Sale (POS) system is not synchronised before they send their weekly claim, the amount claimed might be lower than the actual transacted amount (as some of the transactions...
Refund Point Operators (RPOs) must submit weekly claims to be paid on time. Open claims will be available for submission on the Monday after the week declared. For example, you will be able to submit your claim for week 34 on the first Monday of week 35. Weekly claims...
Refund Point Operators can setup and maintain POS users. To do this, select the POS users tab. The page will then show all the current users for the selected site. If you have several sites and want to manage POS access for a different location, choose from the...
Weekly claims must be submitted by close of business on Tuesdays. We only process payments once per week. This means if you submit your claim even just one day late, the claim will be processed the following week and payment will be delayed. You will not receive any...