To ensure the safety of your account, we implemented a few months ago a 2-factor authentication system to access the B2B portal (claim portal).
If you need to update the mobile number associated with your account please contact the Help Desk (134242) and ask for technical help. More details about the Help Desk and their opening hours HERE.
What to do? If you are aware your operations will be impacted in the near future (road work changing access to site, planned power outage etc), as soon as you are aware of the event, simply send an email to you Regional Manager with the following details: Impacted...
Emergency/temporary closure definition We understand that some situations outside of your control may prevent you from opening your Refund Point, these are: **Force Majeure Event as defined in the Refund Point Agreement (see below) Severe weather warning or severe...
Request a banking account update Due to the risk associated with account details, WARRRL is unable to accept banking details that have been sent via email. To update your bank details, email your regional manager with only the following information: Your name Site...
Staff changes and contact information update Refund Point Operators often have multiple contacts per site or head office. Updates for these contacts must be provided by the RPOs as soon as they happen to ensure correspondence, emergency contacts and site contacts are...
When does a reconciliation need to be performed? If a Refund Point Operator’s (RPO) Point of Sale (POS) system is not synchronised before they send their weekly claim, the amount claimed might be lower than the actual transacted amount (as some of the transactions...
Refund Point Operators (RPOs) must submit weekly claims to be paid on time. Open claims will be available for submission on the Monday after the week declared. For example, you will be able to submit your claim for week 34 on the first Monday of week 35. Weekly claims...
Refund Point Operators can setup and maintain POS users. To do this, select the POS users tab. The page will then show all the current users for the selected site. If you have several sites and want to manage POS access for a different location, choose from the...
Weekly claims must be submitted by close of business on Tuesdays. We only process payments once per week. This means if you submit your claim even just one day late, the claim will be processed the following week and payment will be delayed. You will not receive any...