What to do? If you are aware your operations will be impacted in the near future (road work changing access to site, planned power outage etc), as soon as you are aware of the event, simply send an email to you Regional Manager with the following details: Impacted...
Emergency/temporary closure definition We understand that some situations outside of your control may prevent you from opening your Refund Point, these are: **Force Majeure Event as defined in the Refund Point Agreement (see below) Severe weather warning or severe...
Background: In 2023 and through to 2024, WARRRL commenced the work of renovating Bag Drop Refund Points to ensure a consistent and safe customer experience throughout the network. This would be achieved by standardising the infrastructure and appearance of Drop &...
Existing Scheme agreements between WA Return Recycle Renew Ltd (WARRRL) and each Refund Point Operator will expire on 1 October 2025. WARRRL has absolute discretion to extend contracts by two years and must provide Refund Point Operators with contract extension or...
Updating the phone number associated with your B2B account (claim portal) To ensure the safety of your account, we implemented a few months ago a 2-factor authentication system to access the B2B portal (claim portal). If you need to update the mobile number...
Request a banking account update Due to the risk associated with account details, WARRRL is unable to accept banking details that have been sent via email. To update your bank details, email your regional manager with only the following information: Your name Site...
Staff changes and contact information update Refund Point Operators often have multiple contacts per site or head office. Updates for these contacts must be provided by the RPOs as soon as they happen to ensure correspondence, emergency contacts and site contacts are...
Refund Point Operators are the first line of defence when it comes to detecting fraud and protecting our container deposit scheme. In fact, the Refund Point Operator Agreement states “The Operator must take all reasonable steps to minimise and prevent fraud in...
Refund Points are required to report certain things to WARRRL. This includes: WorkSafe Notices Did you know that the requirements for notifiable incidents to Worksafe have changed? There is now a much broader list of what must be reported, you can find the full list...