7. Dealing with customer’s complaint and customer’s issues
Missing payment – Collection of information – PDF
Complaint handling at your Refund Point
In the customer service industry, it is inevitable that you will receive a complaint about your business at some point. This may be in person, over the phone, or in writing. Complaint handling is an opportunity to turn around a customer’s perception of your business...
How to deal with difficult customers
Even if you do all the right things, it is inevitable you will have challenges with some customers. As a result, it is important to have a process in place for when a customer is negatively impacting staff or your business. This may be due to: Unacceptable behaviour...