Payment options
When a customer redeems a valid container at a Refund Point, the Refund Point Operator can either pay the customer the refund amount in cash or cash equivalent (vouchers).
If the customer has registered with the scheme and has a valid member number (Scheme ID), the RPO can instruct WARRRL to pay the customer by direct debit through the POS system.
The 10c refund amount per item is a GST inclusive amount. The GST treatment of this refund amount is dependent on the GST status of the customer, and it does not change if the refund is paid by WARRRL on your behalf.
For your records, a tax invoice or transaction receipt for this amount is generated by the POS when the count is entered.
Customers have access to four payment methods:
- Cash
- Vouchers
- EFT (bank transfer).
- PayPal
Please note: Bank account details will need to be kept as a secondary measure to ensure refunds are always deposited.
Customers can set their preferred method by logging in to their member number (Scheme ID) account. They can also select donating to a charity or community group as their preferred payment.
Payment delays: EFT or PayPal
This is only a general guide for customer payment delays.
- If the containers were counted while the customer was on site: Five days (maximum).
- For drop-off or bag-drop: Ten days (maximum) from date of return.
If a customer hasn’t received a payment in this timeframe and you have processed the transaction, ask the customer to call the Help Desk on 13 42 42.