Drop and Go Webinar
We hosted a webinar in Mach 2024 covering the Drop & Go payment verification process.
The webinar covered important information on:
- Drop & Go (bag drop) safety requirements.
- the new RPO Agreement including Drop & Go Service Specifications.
- a preview of how RPOs can verify Drop & Go collections to claim their Service Fee, and
- an overview of the April 2024 test period timeline to commence training, testing and payment verification.
- How to get started
If you missed this, a recording can be seen HERE
How to verify collections
They are two methods available to verify collections. Operators only need to choose one methods.
- If you are already using the Collect provider portal you can use the Service Provider Portal/C4C Driver App : Step by Step method HERE
- Otherwise you can use the WA Containers for Change app : Step by Step method HERE
For both methods you will need your unique 6-digit pin. If you are unsure of your pin, reach out to your regional manager
Please ensure that all drivers follow the set-up instructions on each mobile device used and that they understand the process. We recommend that the steps are printed out and kept in each vehicle as a reminder.
April 2024 test period
The verification functionality will be available on the app to test from 1st of April 2024.
The month of April will be a soft launch period where drivers can set-up devices, test verifying collections in real-time, and report any bugs or technical issues.
Official verification of collections will commence on the 1st of May, meaning performance will be measured on app use to verify collections.
Conditions to payment
First payment for verified collections will be made by 15th of June for the month of May.
Payment will then be made on the 15th of each month for the previous month collections subject to operators:
- having a signed updated Refund Point Agreement
- recording and verify collections in the app
- provide written information as to why any collection were not verified at the time of collection.